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Frequently Asked Questions (FAQs)
Node-S and Modules
- What steps should I follow to clean the Node-S airways if it reports unusually high or erratic PM2.5 values?
- How do I check that Node-S (and Module) is uploading measurements to Dashboard during deployment?
- How do I weatherproof the Clarity Node-S AC power adapter when used outdoors instead of the Solar Panel?
- What is the Node-S sampling frequency? Can it be adjusted?
- What should I do if I hear two low beeps (low battery) when powering up my Node-S, and no data appears on Dashboard?
- What is the lifetime of the Clarity Node-S?
- How long does the Clarity Node-S battery last?
- How do I change the sampling frequency?
- How do I turn on my Clarity Node-S?
- Can I synchronize measurements from multiple Clarity Node-S?
- Why is my Node-S is not sampling as frequently as expected?
- Why is my Node-S not charging?
Dashboard and API
- What are the supported browsers for Clarity Dashboard?
- How do I access measurement data from my Clarity Devices?
- How do I check when my Clarity Sensing-as-a-Service data licenses expire and need to renew?
- Why am I seeing variability in the time between instantaneous measurements on Dashboard?
- What is the time zone of my measurements?
- How do I unpair a Module from a Node-S?
- Clarity Dashboard sign up process frequent questions
- Reference Monitor data on Dashboard - frequent questions
- How are Individual and aggregated (1-hour mean, 24-hour mean, ...) measurements calculated and what is their timestamp on Dashboard?
- What should I do when my data licenses expire?
- How to change your Organization's name on Dashboard?
- How do I find my Organization ID (Org ID) on Dashboard?
- How do I download measurements as CSV?
- How do I customize CSV file columns when downloading measurements?