How has the Clarity Dashboard sign up process changed?
With the updates in Oct 2022, you can now use the same email to login to different organizations. You will be able to switch between all the organizations you relate to without logging out: Just select the desired Org Name in the Org Selector in the right side of their top bar.
How do I get a Clarity Dashboard account?
There are two ways to get a Clarity Dashboard account:
1. You are added to your organization by Clarity as Org Admin during the initial organization setup, or
2. An Org Admin added your email to their organization.
Once added to an organization, you will receive an automated email inviting you to complete the sign up process. You must sign up using the email address shown in the invitation to complete the signup process. You will need to verify your email before sign up is complete.
Why isn’t my email address accepted during the sign up process?
You are added to an organization by Clarity or by your Org Admin through your email address. You must sign up using that same email address to successfully complete the sign up process
I’m expecting an automated email from Clarity Dashboard, but I don’t see it in my inbox. What should I do?
- Wait up to 30 minutes
- Check your inbox spam or junk folder
- Check with your IT department and make sure that “clarity.io” is allowed to send automated emails to your company’s mailing system
I forgot my password. How can I get it back?
You can reset it by going to Clarity Dashboard: Sign-in and click on “Reset Password”.
Someone stole my password. What should I do?
You should immediately reset your password: go to Clarity Dashboard: Sign-in and click on “Reset Password”. You will be asked to enter your email address. A verification code will be sent to your email address and you can use it to set a new password.
If you use the same password for multiple accounts in various platforms we strongly recommend that you update all those passwords.
When I log in, I see “No organization available”. What does that mean?
This situation can happen when your email has been removed from all the organizations you were related to. Contact your Org Admin(s) and ask them to re-add you to regain access.
If you have any additional questions, please contact our Support team and we will get back to you shortly.