Power
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      1. Knowledge Base
      2. Troubleshooting Your Device
      3. Power

      Troubleshooting Power, Battery, and Charging Alarms

      The power sub-category describes the Device’s ability to harvest and store power in its battery. 

      Alarm

      When alarm is triggered

      How to troubleshoot

      Low Battery

      If battery charge drops below 20%

       

      A few reasons for low battery are possible:

      Insufficient solar to charge the device. 

      • Please check the solar panel angle/direction and shade on the device.
      • Consider re-siting the device if the Low Battery is affecting device uptime. 

      Sampling frequency is too high

      If you are seeing this alarm along with a 'too cold/hot to charge' alarm, you may need to retrieve the device to recharge it via the included mains power adapter.

      Too cold to charge battery

      At least 75% of the readings in the last 24 hours have a T below 0°C

      If battery levels are high, usually no action is needed as temperatures will fluctuate.

      If the battery level is low, data upload may be reduced. Please follow the troubleshooting steps in the “Low Battery” alarm if device uptime is critical. 

      Too hot to charge battery

      At least  75% of the readings in the last 24 hours have a T above 40°C

      If battery levels are high, usually no action is needed as temperatures will fluctuate.

      If the battery level is low, data upload may be reduced. Please follow the troubleshooting steps in the “Low Battery” alarm if device uptime is critical. 

      If these steps are not resolving the issue or if you have questions, please contact our Support team and we will get back to you shortly.