Troubleshooting Accessory Module Alarms

How to diagnose and resolve issues causing Accessory Module alarms.

Accessory modules upload data through the Clarity Node-S. To ensure the accessory module is working correctly, the module must meet the following requirements:

Be physically connected to the Clarity Node-S
Be paired to the same Clarity Node-S using the Clarity Dashboard

If either of these steps is not correctly completed, a few alarms may appear:

Alarm	Details	Troubleshooting Steps
Module not responding	The Clarity Node is unable to communicate with the module	If a module is connected to the Node, check the connection on the module and the Node. Unplug and re-plug in both. Listen for module-specific sounds according to your module type
Unpaired module detected	The Clarity Node has detected a physical connection with a module, but no module was paired to the Node on Dashboard.	Pair the module on Clarity Dashboard following the deployment guides for your module type
Module paired but not detected	The Clarity Node was paired with a module on Dashboard, but no physical connection has been detected by the Node.	If the module is connected to the Node, check the connection either on the module or on the Node. Unplug and re-plug in both. Listen for module-specific sounds according to your module type: If the module has been disconnected from the Node, unpair the module from the Node to avoid this alarm in the future. See instructions here: How to unpair your accessory module from your Clarity device
Module power error	The Node is having issues in powering the module	Verify the module is paired correctly. See instructions here: How to unpair your accessory module from your Clarity device

Here are links for various Module deployment guides for your convenience:

If these steps are not resolving the issue or if you have questions, please contact our Support team and we will get back to you shortly.