The accessory module will send data through the Clarity Node-S. To ensure the accessory module is working correctly, the module must meet the following requirements:
- Be physically connected to the Clarity Node-S
- Be paired to the same Clarity Node-S using the Clarity Dashboard
If either of these steps is not correctly completed, a few alarms may appear:
|
Alarm |
Details |
Troubleshooting Steps |
|
Module not responding |
The Clarity Node is unable to communicate with the module |
If a module is connected to the Node, check the connection on the module and the Node. Unplug and re-plug in both. Listen for module-specific sounds according to your module type: |
|
Unpaired module detected |
The Clarity Node has detected a module is present, but no module was paired to the Node. |
Pair the module on Clarity Dashboard using the guides for each module: |
|
Module paired but not detected |
The Clarity Node was paired with a module, but no module has been detected by the Node. |
If the module is connected to the Node, check the connection either on the module or on the Node. Unplug and re-plug in both. Listen for module-specific sounds according to your module type: If the module has been disconnected from the Node, unpair the module from the Node to avoid this alarm in the future. See instructions here: How to unpair your accessory module from your Clarity device |
|
Module power error |
The Node is having issues in powering the module |
Verify the module is paired correctly. See instructions here: How to unpair your accessory module from your Clarity device If the module is paired correctly, please contact our Support team and we will get back to you shortly. |
If these steps are not resolving the issue or if you have questions, please contact our Support team and we will get back to you shortly.